Knowledge Base Article Details

Question: What is JotSpot useful for?

Answer:

What is JotSpot useful for?

Project Website | Company Intranet | Customer Relationships | Partner Website | More

Creating a project website

The scenario

You and a few colleagues need to work on a new project together. How do you centralize and share all the information, documents and emails related to that project?

The problem

Emailing documents around means no one knows who has the most recent version. Emails get locked away in people's inboxes and information is scattered across multiple computers. Anyone not involved in the project has no clue what's going on.

The solution

You can use JotSpot as a project site to coordinate, organize and collaborate:

1. AddNewUsers. Invite your colleagues into your JotSpot wiki.
2. CreateNewPages. Create pages and categories to help organize your project.
3. AttachDocuments. Upload relevant documents.
4. PostComments. Leave comments on any page.
5. SendEmailToAnyPage. CC: your JotSpot wiki when you send relevant email to one another.

The benefit

You have a centralized, shared and archival record of all the information related to your project.

Creating a team or company intranet

The scenario

You need to keep your team or company on the same page. How do you create a living intranet where people share information, post relevant documents, collaborate on projects and centralize corporate knowledge?

The problem

Most likely, your team or company intranet is dead -- out of date and full of inaccurate information. The cause? Posting new information or fixing mistakes on the intranet is too difficult. Most people find it's not worth the trouble. The intranet withers slowly.

The solution

You can use JotSpot as your team or company intranet:

1. AddNewUsers. Add accounts for your team members.
2. CreateNewPages. Create pages and/or sub-pages for each department.
3. AttachDocuments. Upload relevant documents.
4. PostComments. Leave comments on any page.
5. SendEmailToAnyPage. CC: relevant JotSpot wiki pages when you send email related to a page's topic.

The benefit

A living, vibrant intranet. When people can fix mistakes, make changes, add content and reorganize your intranet, it comes alive! Centralize and organize the critical information in your company. Distribute marketing plans, post company news, track projects and collaborate on specifications. http://apps.jot.com/Intranet shows you a simple example of an intranet that can be built using the JotSpot platform

Building stronger customer relationships

The scenario

You want to keep a dynamic relationship with your customers. How do you create an online space where you can share important information, allow your customers to ask questions, exchange information, gather feedback and collect critical insights? How could you create a private community exchange for your most important customers where you can connect on critical product issues?

The problem

Most websites are read-only: you publish and your customers read. You can't get your customers' valuable feedback or exchange information. Emails from customers get locked away in people's inboxes and aren't shared with the company at large.

The solution

Use JotSpot to create a dynamic customer exchange website where you AND your customers can make changes.

1. AddNewUsers. Create user accounts for your customers or make your JotSpot wiki customer exchange accessible by guests.
2. CreateNewPages. Create pages for feedback, suggestions, announcements, etc.
3. AttachDocuments. Upload relevant documents (documentation, user manuals, etc).
4. PostComments. Leave comments on any page.

The benefit

Direct interaction with your customers in a centralized location. No IT staff support necessary to set up. Because you can edit every page, you can rapidly and directly respond to customers without going through a technical "webmaster". Customer feedback isn't scattered across multiple email inboxes.

Rapidly create a project or deal website with partners outside your company.

The scenario

You are working on a project with people from two partner companies. How can you quickly create a private, shared website where you can centralize and organize all of the information, documents and email related to the project?

The problem

Emailing documents around means no one knows who has the most recent version. Emails get siloed away in people's inboxes and information is scattered across multiple computers. After the project is over, no one has a centralized record of what happened. Worst of all, your IT staff (if you even have one) have no interest in getting you and your partners' computer systems to talk to one another.

The solution

Use a JotSpot wiki to collaborate, organize and centralize all the information related to a deal or project with people inside OR outside your company. No IT support required. Because JotSpot allows anyone to edit and create pages, it's easy to create a custom web site in minutes. And, because you can change the organization of pages and add new ones at any time, your site can evolve and change as your needs change.

1. AddNewUsers. Add accounts for your team members.
2. CreateNewPages. Create pages and/or sub-pages for each department.
3. AttachDocuments. Upload relevant documents.
4. PostComments. Leave comments on any page.
5. SendEmailToAnyPage. CC: relevant JotSpot wiki pages when you send email related to a page's topic.
6. InstallPreBuiltApplications. Install some sample applications like a shared calendar to help manage tasks.

The benefit

A centralized, shared and living website that keeps people from multiple companies coordinated and efficient. No IT staff required. People not involved with the project can keep abreast of progress. Information isn't lost in email and scattered across people's computers. And, you create an archival record of all the information related to your project.